Tenant Liaison Officer Representative

5 days ago


Bristol, Bristol, United Kingdom Niyaa People Ltd Full time
About the Role

We are currently working with Niyaa People Ltd to enhance their team. As a Tenant Liaison Officer, you will directly impact the quality of people's lives.

Job Overview:

The successful candidate will be the main point of contact for escalated resident queries and complaints, investigating and resolving formal complaints while working closely with the team.

You will also arrange work appointments and collaborate with the customer service team to achieve team targets and maintain individual productivity.

Key Responsibilities:
  • Escalate resident queries and complaints, investigate and resolve formal complaints in a timely manner
  • Maintain strong communication with tenants to ensure they are updated on work progress
  • Arrange work appointments and collaborate with the customer service team to achieve team targets
Requirements:
  • Experience as a Tenant Liaison Officer, Housing Officer, or in Social Housing
  • Background in social housing or experience working on a social housing contract
  • Strong written, oral, and interpersonal skills
Compensation and Benefits:

This role offers an estimated salary of £32,500 (salary range: £30,000 - £35,000) per annum and a great team environment.



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