Housing Engagement Officer

4 days ago


Bristol, Bristol, United Kingdom PSR Solutions Full time

Pursuing a career as a Tenant Liaison Officer with PSR Solutions in Bristol can offer you a rewarding experience. We provide a competitive salary of £28,000 - £32,000 per annum, depending on your experience, and opportunities for growth and development in your field.

You will play a vital role in facilitating the smooth running of projects, ensuring effective liaison between residents, sub-contractors, client representatives, and our team. With a minimum of 1 year of resident liaison experience within the construction/social housing sector and proficiency in MS Office (Word & Excel), you will excel in this position.

Responsibilities
  1. Evaluate the effectiveness of Company Policies and Procedures.
  2. Foster strong working relationships with client representatives to eliminate duplication and ensure consistent information and approaches.
  3. Adjust works according to the risk level for residents with elevated vulnerabilities.
  4. Complete thorough property condition surveys and appliance surveys prior to initiating works in the home.
  5. Maintain open communication channels with resident representatives and groups to discuss program updates, gather feedback, and address local concerns.
  6. Schedule appointments for surveys and works.
  7. Verify that letters are dispatched confirming all survey and work schedules.
  8. Manage customer complaints in accordance with established procedures.
  9. Disperse clear, concise communication materials as required.
  10. Participate in project management meetings as necessary.
  11. Engage in community initiatives and awareness efforts in conjunction with the senior RLO and community investment team.
  12. Deliver aftercare packages and provide instruction on new installations.
  13. Monitor site health and safety protocols and promptly report any incidents or near-misses to the site manager.
  14. Organize resident satisfaction surveys and compile feedback to enhance service delivery.


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