Housing Engagement Officer
4 days ago
Pursuing a career as a Tenant Liaison Officer with PSR Solutions in Bristol can offer you a rewarding experience. We provide a competitive salary of £28,000 - £32,000 per annum, depending on your experience, and opportunities for growth and development in your field.
You will play a vital role in facilitating the smooth running of projects, ensuring effective liaison between residents, sub-contractors, client representatives, and our team. With a minimum of 1 year of resident liaison experience within the construction/social housing sector and proficiency in MS Office (Word & Excel), you will excel in this position.
Responsibilities- Evaluate the effectiveness of Company Policies and Procedures.
- Foster strong working relationships with client representatives to eliminate duplication and ensure consistent information and approaches.
- Adjust works according to the risk level for residents with elevated vulnerabilities.
- Complete thorough property condition surveys and appliance surveys prior to initiating works in the home.
- Maintain open communication channels with resident representatives and groups to discuss program updates, gather feedback, and address local concerns.
- Schedule appointments for surveys and works.
- Verify that letters are dispatched confirming all survey and work schedules.
- Manage customer complaints in accordance with established procedures.
- Disperse clear, concise communication materials as required.
- Participate in project management meetings as necessary.
- Engage in community initiatives and awareness efforts in conjunction with the senior RLO and community investment team.
- Deliver aftercare packages and provide instruction on new installations.
- Monitor site health and safety protocols and promptly report any incidents or near-misses to the site manager.
- Organize resident satisfaction surveys and compile feedback to enhance service delivery.
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