Housing Support Officer
1 day ago
Niyaa People Ltd is committed to delivering exceptional service to its clients. As a Tenant Liaison Officer, you will play a key role in achieving this goal by resolving complaints and providing outstanding support to residents. With a passion for social housing and excellent communication skills, you will excel in this role and make a real difference in the lives of those we serve.
Key Accountabilities:
- Manage and resolve escalated resident queries and complaints in a timely and professional manner.
- Work closely with the team to identify and address the root causes of complaints.
- Develop and maintain strong relationships with tenants, ensuring their needs are met and their expectations are exceeded.
- Collaborate with the customer service team to drive results and meet individual targets.
Requirements:
- Experience as a Tenant Liaison Officer/ Housing Officer/ Social Housing Background.
- Excellent written, oral and interpersonal skills.
What You'll Gain:
- A comprehensive understanding of social housing and the importance of effective complaint resolution.
- Opportunities for career growth and professional development within a dynamic team.
- A competitive salary range of £30,000 - £35,000.
- Flexible leave policies, including buy/sell annual leave.
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