Housing Services Director

1 month ago


Bristol, Bristol, United Kingdom ELIM HOUSING ASSOCIATION Full time

We are seeking an experienced and driven professional to lead our supported housing services in Bristol and Gloucester. With Elim Housing Association, you will be part of a committed team dedicated to delivering high-quality, inclusive, and values-driven services to individuals who have experienced homelessness.

About the Role

This is an exciting opportunity for a skilled leader to provide strategic and operational management of our supported housing services. As the successful candidate, you will work closely with our Operational Leadership Team to foster staff wellbeing, resilience, reflective practice, and a culture of learning across our supported housing teams.

Key responsibilities include:

  • Developing and implementing effective strategies for retaining existing contracts and growing current and new services
  • Acting as the organisation's strategic lead on all supported housing matters, providing support to teams in dealing with complex cases
  • Delivering exceptional customer service, ensuring that residents have influence and that lived experience is maximised to improve service delivery
About You

To succeed in this role, you will require:

  • Demonstrable previous experience of successfully leading teams and delivering similar services to groups of customers in a supported housing or relevant environment
  • Experience of contract negotiation and tendering for new contracts for the provision of services
  • Strong knowledge of issues relating to homelessness, including current legislation, government policy, the benefits framework, and relevant client support pathways

You will also need to have experience of managing complex projects and business-as-usual tasks simultaneously. We offer coaching, support, and accredited training to help you continue your leadership and management journey.

What We Offer

At Elim Housing Association, we value our colleagues and aim to create an inclusive, values-driven culture that welcomes diversity. We offer a range of benefits, including:

  • Optional one day volunteer leave
  • Flexible working
  • Access to training and career development through our Skills Academy
  • Company pension
  • LIFE assurance
  • Annual organisational performance bonus
  • Health cash plan with discounts to shops and services
  • Free onsite car parking

For more information about our benefits and culture, please visit our website.



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