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Enterprise Salesforce Operations Manager

2 months ago

London, Greater London, United Kingdom ITRS Group Full time

About the Role

We are seeking an experienced Enterprise Salesforce Operations Manager to lead our in-house Salesforce support teams and an outsourced service. You will be responsible for ITRS' global CRM solution, 'Omni', a Salesforce-based platform, ensuring efficient and timely development and delivery of Salesforce enhancements and integrations.

As a key member of our IT team, you will work closely with various departments to understand business requirements, prioritize resources, and oversee the completion of required CRM service projects. By driving strategic development of all supported platforms and services, you will ensure they meet our evolving needs as we scale our business.

Key Responsibilities:

  • Provide line management for the Salesforce support staff.
  • Drive strategy, scalability, innovation, and best practices for Salesforce and integrated solutions.
  • Identity and Access Management (IAM) for Salesforce and integrated solutions.
  • Collaborate with internal IT departments and key business areas to manage enhancements, solution problems, changes, and releases.
  • Manage the commercial and technical aspects of external 3rd-party suppliers, including Salesforce and integrated solutions.
  • Ensure compliance of CRM systems with security, data retention, legal, and regulatory policies.
  • Assist with IT financial costs, including invoice approval, costing, managing, and reporting on IT resources and budgets.
  • Recommend and implement necessary solution policies, standards, procedures, and guidelines.
  • Support internal and client IT infrastructure security questions and audits.
  • Implement monitoring and improvement activities to ensure governance and compliance with internal policies and regulations.

Requirements:

  • 7+ years of hands-on experience in Salesforce support and team management.
  • Experience supporting Certinia and familiarity with Pardot, Clari, and Gong would be advantageous.
  • A proven track record of running multiple implementation projects and Agile project delivery methodologies.
  • Familiarity with at least two Salesforce solutions and integrations, such as ZoomInfo, BriteVerify, LinkedIn Sales Navigator, Zendesk, Conga Composer, and Conga Sign.
  • A collaborative mindset, with a focus on continuous improvement and a commercial perspective.

About ITRS Group

ITRS Group is a leading provider of Enterprise SaaS solutions, serving top investment banks and other prominent organizations worldwide. We pride ourselves on a dynamic culture, focusing on internal promotion and professional growth. Our headquarters are located in Shoreditch, London's tech hub, with offices in the UK and globally.

What We Offer

  • A competitive salary range: £80,000 - £110,000 per annum.
  • A comprehensive benefits package, including health insurance, dental coverage, employee assistance program, pension scheme, flexible hybrid working arrangements, enhanced parental leave, travel insurance, and life assurance.
  • Ongoing training and professional development opportunities to enhance your skills and career prospects.