Desktop Claims Investigator

2 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

We are seeking a highly skilled Desktop Surveyor to join our team at Hastings Direct, an innovative digital insurance provider. As a key member of our team, you will play a vital role in investigating and managing claims, ensuring that our customers receive fair and timely resolutions.

Job Description

Our ideal candidate will have extensive experience in claims handling, with a strong understanding of current case law, settlement methods, building regulations, market pricing, flood/escape of water/fire damage management best practice and principles. They will be responsible for scoping and managing claims, determining policy cover and legal liability investigations, establishing loss value and associated costs, and handling desktop settlements of full and varied range of incidents.

The successful candidate will also be expected to maintain high standards of communication with internal stakeholders, providing information on significant claims trends, participating in the policy wording and claim handling enhancement working group, and contributing to the claims auditing process.

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus a range of benefits, including flexible working, a bonus scheme, physical and mental wellbeing programs, and access to private healthcare, dental plans, and discounted health assessments.

Requirements
  • Experience of investigating and handling domestic property claims
  • Excellent knowledge of current case law, settlement methods, building regulations, market pricing, flood/escape of water/fire damage management best practice and principles
  • Claims scoping and management software experience


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