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Vehicle Claims Resolution Specialist

2 months ago

Leicester, Leicester, United Kingdom Hastings Direct Full time
About Us

Hastings Direct is a leading insurance provider committed to delivering exceptional customer experiences. Our team of dedicated professionals works together to drive growth, foster a culture of well-being, and promote excellence in everything we do.

Role Overview

We are seeking an experienced Vehicle Claims Resolution Specialist to join our dynamic claims handling team. As a key member of our team, you will play a critical role in ensuring that our customers receive a seamless and efficient claims experience.

Job Description
  • Prioritise Customer Experience: Give our customers a smooth journey throughout the process by proactively chasing updates from suppliers, updating, and setting expectations with our customers, to settle claims at the earliest opportunity.
  • Validate Claims and Policies: Verify the accuracy of claims and policies to ensure compliance with company guidelines.
  • Demonstrate Effective Planning and Organisation Skills: Prioritise tasks, manage multiple projects simultaneously, and meet deadlines to deliver high-quality results.
  • Refer Suspected Fraud Cases: Identify potential fraudulent activities and refer them to our specialist unit for further investigation.
Requirements

To succeed in this role, you will need:

  • A strong understanding of claims handling processes and procedures.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a team.
  • Strong organisational and time management skills.
What We Offer

We provide a comprehensive benefits package, including:

  • An attractive salary based on experience (£25,000 - £35,000 per annum).
  • Flexible working arrangements, including hybrid and remote work options.
  • A competitive bonus scheme.
  • Access to private healthcare, dental plans, and cycle-to-work schemes.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
Location

This role is based in our Leicester office, with the option to work remotely one day a week after initial training.