Resident Relationship Manager

4 weeks ago


Manchester, United Kingdom PSR Solutions Full time

**Job Overview:** Resident Relationship Manager

PSR Solutions is a leading social housing contractor, and we are seeking a Resident Relationship Manager to join our team in Manchester. This exciting role involves building strong relationships with residents, subcontractors, and client representatives to ensure effective communication and project delivery.

Key Responsibilities:

  1. Ensure implementation of company policies and procedures to maintain quality of service.
  2. Develop strong working relationships with client representatives, including the housing department, to share information and reduce duplication.
  3. Identify high-risk or vulnerable residents and adapt site manager approaches accordingly.
  4. Visit residents before work commences to discuss scope of works and individual requirements.
  5. Maintain accurate and up-to-date plot files, both paper and electronic.
  6. Foster collaboration with site management staff to facilitate information exchange between parties.

Essential Requirements:

  • Excellent communication and interpersonal skills.
  • Proven ability to work effectively in a team environment.
  • Strong problem-solving and conflict resolution skills.
  • Experience in a similar role or industry would be beneficial.

Salary:** £38,000 - £45,000 per annum

This is an excellent opportunity to join a reputable organization and contribute to delivering exceptional resident experiences. If you possess excellent communication skills and a passion for building relationships, please apply today


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