Resident Liaison Officer

1 day ago


Harrow on the Hill, Greater London, United Kingdom Howells Solutions Limited Full time
Resident Liaison Officer

We are seeking a proactive and successful Resident Liaison Officer to join our team delivering Planned Works in Social Housing in the Harrow area.

Key Responsibilities:
  • Develop positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.
  • Prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
  • Work on planned maintenance projects, including the Decent Homes programme.
  • Collect tenancy agreement/approval forms and conduct pre-entry visits and company inductions.
  • Visit tenants in their homes and advise them on when and what work is being carried out.
  • Act as the main point of contact and deal with any problems/queries that the tenant may have.
  • Contact neighbourhood housing associations and establish working relations with them.
  • Visit properties that are being refurbished with potential tenants and advise them on completion dates.
  • Attend and chair tenant forum meetings to advise tenants of works being carried out.

We are a modern, forward-thinking business that believes the strengths, skills, and personalities of our people are the key to our success. If you are a motivated and customer-focused individual, we would like to hear from you.


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