Housing Complaints Consultant

1 month ago


Stamford Hill, Greater London, United Kingdom Ackerman Pierce Ltd Full time

Ackerman Pierce Ltd is seeking a committed and empathetic individual to fill the role of Complaints Officer within the Social Housing sector on a temporary basis. The ideal candidate will play a crucial role in addressing and resolving tenant and resident grievances in a timely and effective manner.

Key Responsibilities:
  • Complaint Management: Receive, document, and oversee complaints via multiple communication channels.
  • Investigative Analysis: Perform comprehensive investigations to ascertain the underlying causes of issues.
  • Resolution Development: Formulate and execute effective strategies to address and resolve complaints.
  • Effective Communication: Ensure clear and prompt communication with individuals lodging complaints.
  • Documentation: Keep precise records of all complaints and their resolutions.
  • Reporting: Generate reports outlining complaint patterns and outcomes.
  • Policy Assistance: Support the creation and evaluation of relevant policies.
  • Service Enhancement: Identify and recommend opportunities for improving service delivery.

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