Tenant Relations Specialist

1 month ago


Stamford Hill, Greater London, United Kingdom Ackerman Pierce Ltd Full time

Ackerman Pierce Ltd is seeking a committed and empathetic individual to join our organization as a Complaints Officer within the Social Housing sector for a temporary role. The ideal candidate will be tasked with managing and addressing complaints from tenants and residents in a prompt and effective manner.

Key Responsibilities:
  • Complaint Management: Receive, document, and oversee complaints through multiple communication channels.
  • Investigative Analysis: Perform comprehensive investigations to identify the underlying causes of issues.
  • Effective Resolution: Formulate and execute practical solutions to address complaints.
  • Clear Communication: Ensure consistent and timely updates to complainants.
  • Documentation: Keep precise records of all complaints and their resolutions.
  • Reporting: Generate reports detailing complaint patterns and outcomes.
  • Policy Support: Contribute to the formulation and assessment of policies.
  • Service Enhancement: Recognize opportunities for improving service delivery.


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