Resident Liaison Officer

3 days ago

Gravelly Hill, Birmingham, United Kingdom Parker Jones Group Ltd Full time
Tenant Liaison Officer Job Description

We are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd. As a key member of our social housing upgrade projects in Birmingham B23 area, you will play a vital role in ensuring the smooth delivery of our services to residents.

Key Responsibilities:
  • Provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
  • Identify vulnerable tenants and any additional needs they may require, and implement effective working practices to accommodate these needs.
  • Manage the customer/resident journey while following client and company engagement procedures.
  • Develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
  • Carry out choice events, consultation events, and individual consultations with residents regarding future work.
  • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
  • Agree access arrangements with the resident and book appointments to enable the work to their home.
  • Ensure relevant communication packs are set up for new contracts.
Team Responsibilities:
  • Carry out customer care duties between clients and tenants and sub-contractors.
  • Collaborate with other project stakeholders as required.
  • Assist the customer care manager in filing reports for company directors.
  • Support colleagues as and when required.
  • To act in the best interests of the company at all times.
Health & Safety / Legislative Requirements:
  • Complete all site compliance paperwork and TLO trackers as required.
  • To perform all duties in line with company guidelines and legislative requirements.

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