Tenant Liaison Officer
4 days ago
We are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd.
As a Tenant Liaison Officer, you will play a crucial role in managing the customer/resident journey while following client and company engagement procedures.
Key Responsibilities:- Provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
- Identify vulnerable tenants and any additional needs they might require accommodations for.
- Ensure that any problems/issues are dealt with promptly.
- Manage the customer/resident journey while following the client and company engagement procedures.
- Develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out choice events, consultation events, and individual consultations with residents regarding future work.
- Conduct individual resident inductions, including introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable work to their home.
- Ensure relevant communication packs are set up for new contracts.
- Carry out customer care duties between clients, tenants, and sub-contractors.
- Collaborate with other project stakeholders as required.
- Assist the customer care manager in filing reports for company directors.
- Support colleagues as and when required.
- Act in the best interests of the company at all times.
- Complete all site compliance paperwork and TLO trackers as required.
- Perform all duties in line with company guidelines and legislative requirements.
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