Resident Liaison Officer

3 days ago

Gravelly Hill, United Kingdom Parker Jones Group Ltd Full time
Tenant Liaison Officer required for social housing upgrade projects in Birmingham B23 area.
Job Title: Tenant Liaison Officer
Reports to: Site Manager/ Assistant Site Manager
Responsible for : Own quality of work
Overview of the Role
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities
To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
Ensuring that any problems/issues are dealt with promptly.
Managing the customer/resident journey whilst following the client and company engagement procedures.
To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
Carry out: choice events, consultation events and individual consultation with residents regarding future work.
Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
Agree access arrangements with the resident and book appointments to enable the work to their home.
Ensure relevant communication packs are set up for new contracts.
Team Responsibilities
Carry out customer care duties between clients and the tenants and sub-contractors.
Collaborate with other project stakeholders as required
Assist the customer care manager filing reports for company directors.
Support colleagues as and when required
To act in the best interests of the company at all times
Health & Safety / Legislative Requirements
Complete all site compliance paperwork and TLO trackers as required
To perform all duties in line with company guidelines and legislative requirements

  • Resident Liaison Officer

    2 weeks ago

    Gravelly Hill, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer required for social housing upgrade projects in Birmingham B23 area. Job Title: Tenant Liaison Officer Reports to: Site Manager/ Assistant Site Manager Responsible for : Own quality of work Overview of the Role In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following...

  • Resident Liaison Officer

    4 days ago

    Gravelly Hill, United Kingdom CV-Library Full time

    Tenant Liaison Officer required for social housing upgrade projects in Birmingham B23 area. Job Title: Tenant Liaison Officer Reports to: Site Manager/ Assistant Site Manager Responsible for : Own quality of work Overview of the Role In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following...

  • Resident Liaison Officer

    4 days ago

    Gravelly Hill, Birmingham, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer Job DescriptionWe are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd. As a key member of our social housing upgrade projects in Birmingham B23 area, you will play a vital role in ensuring the smooth delivery of our services to residents.Key Responsibilities:Provide consultation and support to...

  • Resident Liaison Officer

    3 days ago

    Gravelly Hill, Birmingham, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer Job DescriptionWe are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd. As a key member of our social housing upgrade projects in Birmingham B23 area, you will play a vital role in ensuring the smooth delivery of our services to residents.Key Responsibilities:Provide consultation and support to...

  • Resident Liaison Officer

    3 days ago

    Gravelly Hill, West Midlands, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer required for social housing upgrade projects in Birmingham B23 area. Job Title: Tenant Liaison Officer Reports to: Site Manager/ Assistant Site Manager Responsible for : Own quality of work Overview of the Role In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following...

  • Tenant Liaison Officer

    4 days ago

    Gravelly Hill, Birmingham, United Kingdom Parker Jones Group Ltd Full time

    Job Title: Tenant Liaison OfficerWe are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd.As a Tenant Liaison Officer, you will play a crucial role in managing the customer/resident journey while following client and company engagement procedures.Key Responsibilities:Provide consultation and support to residents prior to,...

  • Tenant Liaison Officer

    4 days ago

    Gravelly Hill, Birmingham, United Kingdom Parker Jones Group Ltd Full time

    Job Title: Tenant Liaison OfficerWe are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd.As a Tenant Liaison Officer, you will play a crucial role in managing the customer/resident journey while following client and company engagement procedures.Key Responsibilities:Provide consultation and support to residents prior to,...

  • Tenant Liaison Officer

    6 days ago

    Gravelly Hill, Birmingham, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer Job DescriptionWe are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd. As a key member of our social housing upgrade projects in Birmingham B23 area, you will be responsible for managing the customer/resident journey while following our client and company engagement procedures.Key...

  • Tenant Liaison Officer

    6 days ago

    Gravelly Hill, Birmingham, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer Job DescriptionWe are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd. As a key member of our social housing upgrade projects in Birmingham B23 area, you will be responsible for managing the customer/resident journey while following our client and company engagement procedures.Key...

  • Tenant Liaison Officer

    1 week ago

    Gravelly Hill, Birmingham, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer Job DescriptionWe are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd. As a key member of our social housing upgrade projects in Birmingham B23 area, you will be responsible for managing the customer/resident journey while following our client and company engagement procedures.Key...

  • Tenant Liaison Officer

    1 week ago

    Gravelly Hill, Birmingham, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer Job DescriptionWe are seeking a skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd. As a key member of our social housing upgrade projects in Birmingham B23 area, you will be responsible for managing the customer/resident journey while following our client and company engagement procedures.Key...

  • Resident Liaison Officer

    4 months ago

    Muswell Hill, United Kingdom Wates Full time

    **We have an opportunity for a Resident Liaison Officer** to join our Wates Living Space planned maintenance team to oversee our contract in London. Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. **Key...

  • Tenant Liaison Officer

    2 weeks ago

    Gravelly Hill, United Kingdom Parker Jones Group Ltd Full time

    Job Title: Tenant Liaison Officer**Job Summary:**We are seeking a highly skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd. As a key member of our social housing upgrade projects team, you will be responsible for managing the customer/resident journey while following client and company engagement procedures.Key...

  • Tenant Liaison Officer

    2 weeks ago

    Gravelly Hill, United Kingdom Parker Jones Group Ltd Full time

    Job Title: Tenant Liaison Officer**Job Summary:**We are seeking a highly skilled Tenant Liaison Officer to join our team at Parker Jones Group Ltd. As a key member of our social housing upgrade projects team, you will be responsible for managing the customer/resident journey while following client and company engagement procedures.Key...

  • Resident Liaison Officer

    3 weeks ago

    Burgess Hill, United Kingdom Invision Group Full time

    About Invision GroupInvision Group is a reputable refurbishment specialist operating across London and Home Counties. Our company is well-versed in planned maintenance, energy efficiency, and fire safety.Job SummaryWe are seeking a skilled construction professional to join our team as a Resident Liaison Officer. The successful candidate will be responsible...

  • Resident Liaison Officer

    3 weeks ago

    Burgess Hill, United Kingdom Invision Group Full time

    About Invision GroupInvision Group is a reputable refurbishment specialist operating across London and Home Counties. Our company is well-versed in planned maintenance, energy efficiency, and fire safety.Job SummaryWe are seeking a skilled construction professional to join our team as a Resident Liaison Officer. The successful candidate will be responsible...

  • Resident Liaison Officer

    1 month ago

    Burgess Hill, United Kingdom Invision Group Full time

    Invision Recruitment are currently working alongside a reputable refurbishment specialist operating across London and Home Counties. This client is well versed across planned maintenance, energy efficiency and fire safety. Operating across social housing, education, heritage and public buildings, they are looking for skilled construction professionals to...

  • Resident Liaison Officer

    1 week ago

    Burgess Hill, United Kingdom Invision Group Full time

    Invision Recruitment are currently working alongside a reputable refurbishment specialist operating across London and Home Counties. This client is well versed across planned maintenance, energy efficiency and fire safety. Operating across social housing, education, heritage and public buildings, they are looking for skilled construction professionals to...

  • School Liaison Officer

    1 week ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Role ResponsibilityTerm Time Only 40 WeeksSchool Liaison Officer (West Kent)Kent County Council is seeking a skilled professional to join its PRU, Inclusion and Attendance Service (PIAS) team as a School Liaison Officer.The successful candidate will be responsible for providing specialist advice and guidance to improve the school attendance of children and...

  • School Liaison Officer

    1 week ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Role ResponsibilityTerm Time Only 40 WeeksSchool Liaison Officer (West Kent)Kent County Council is seeking a skilled professional to join its PRU, Inclusion and Attendance Service (PIAS) team as a School Liaison Officer.The successful candidate will be responsible for providing specialist advice and guidance to improve the school attendance of children and...