Client Relationship Manager

1 week ago

Chester, Cheshire, United Kingdom The Business Connection Group Full time
{"title": "Client Relationship Executive", "description": "Job Summary

We are seeking a highly skilled Client Relationship Executive to join our team at The Business Connection Group in Chester. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Deliver outstanding customer care through genuine relationship management and a desire to exceed client expectations
  • Be commercially aware in all aspects of the role and seek opportunities to enhance profitability and client experience
  • Handle requests with attention to detail and ensure all finer details are accurate and in line with client expectations
  • Be proactive and anticipate client needs, ensuring additional services are confirmed to enhance their experience or avoid disappointment
  • Research new experiences to inspire clients and provide personalized recommendations
  • Check bookings to ensure all finer details are accurate and in chronological order
  • Pre-book details and special requests for clients, liaising with suppliers and updating CRM
  • International liaison, planning, and scheduling
  • Add client details and update client file in CRM
  • Obtain relevant information and complete application forms for clients
  • Keep CRM updated with all relevant information about client bookings
  • Keep Sales Consultants updated with any activity on their bookings
  • Conduct pre-calls and checks to identify upsell opportunities and advise clients of prices
  • Responsible for distributing enquiries received from website or other distribution channels
  • Build relationships with key clients of Sales Consultants and provide support during periods of absence
  • Attend Supplier Events and Training to build relationships and enhance knowledge
Requirements
  • Confident, approachable, and enthusiastic communicator
  • Ability to think for clients and stay ahead
  • Work well under pressure as an individual and in a team
  • Organized with strong time management skills
  • Strong sense of personal accountability and responsibility
  • Seek solutions when faced with a problem
  • Thrive in a busy environment
", "lang_code": "en"}

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