Lead Client Relationship Manager

2 months ago

Chester, Cheshire, United Kingdom H.B. Fuller Full time

As a prominent global leader in the adhesives sector, H.B. Fuller's (NYSE: FUL) innovative solutions in functional coatings, adhesives, and sealants enhance the quality, safety, and performance of everyday products. Established in 1887, our mission to Connect What Matters is realized by over 7,000 dedicated team members who collaborate with clients across more than 30 market segments in over 140 countries to create highly specialized solutions that empower customers to introduce groundbreaking innovations to their markets.

Are you an energetic and technically skilled sales expert ready to embrace new challenges? Join H.B. Fuller as a Lead Client Relationship Manager, where you will be instrumental in increasing our market presence and retaining our esteemed clientele across critical market segments. In this position, you will utilize your technical knowledge, sales expertise, and strategic approach to drive growth, enhance profitability, and mentor emerging sales professionals.

Key Responsibilities:

  • Sales & Growth: Meet and surpass profit sales objectives while expanding and nurturing our customer base. Concentrate on high-potential opportunities and optimize pricing strategies for profitability.
  • Client Engagement: Communicate H.B. Fuller's value proposition tailored to address client needs. Cultivate and sustain robust client relationships to ensure loyalty and minimize attrition.
  • Technical Support: Offer expert insights and knowledge to clients, collaborating closely with Application Specialists to deliver exceptional service levels.
  • Strategic Sales: Employ value-based selling techniques and tools to negotiate pricing and margins. Stay updated on market dynamics and leverage this knowledge to be a strategic ally for clients.
  • Operational Excellence: Adhere to all EHS standards, utilize sales processes effectively, and consistently manage time between existing and prospective business opportunities.
  • Reporting & Communication: Provide timely updates and communicate effectively with both internal and external stakeholders. Understand and navigate the competitive landscape to position H.B. Fuller advantageously.
  • Mentorship: Guide and mentor entry-level and new sales personnel, fostering a collaborative and high-performing team culture.

Qualifications:

  • Education: A four-year college degree in a relevant field, preferably with a background in business and/or chemistry.
  • Experience: External: A minimum of 5 years of relevant sales experience, ideally in a related industry and B2B environment with a chemistry background. Internal: At least 5 years of relevant experience within H.B. Fuller, with a minimum of 3 years of successful performance in achieving sales and profit targets.
  • Skills: Technical knowledge of products and services. Strong business acumen and understanding of sales processes. Excellent negotiation, presentation, and communication abilities. Capacity to manage and prioritize a diverse pipeline of opportunities. Proficient in utilizing sales tools and systems to enhance efficiency and results.
  • Other: A valid driver's license and willingness to travel frequently.

Why H.B. Fuller?

  • Innovation Leader: Join a company recognized for its pioneering products and technologies.
  • Client-Centric: Work in an environment that prioritizes customer relationships and consistently delivers value.
  • Growth-Oriented: Be part of a team dedicated to achieving results and driving business expansion.
  • Dynamic Environment: Thrive in a role that adapts to change and innovation, keeping you engaged and motivated.

If you're ready to make a significant impact and advance your career with a global leader, consider this opportunity.

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