Executive Club Lounge Manager
2 days ago
Montcalm Royal London House is a luxury hotel located in the heart of London, offering a unique blend of classic charm and modern flair. Our hotel features elegant Georgian townhouses, an 18th-century brewery, and a diamond-shaped skyscraper, each revealing a different chapter in the city's story.
Job Summary">
We are seeking a skilled and ambitious Executive Club Lounge Manager to join our team. As a key member of our hospitality staff, you will play a pivotal role in ensuring seamless service delivery, maintaining high-quality standards, and providing exceptional customer care.
About the Role">
This is an exciting opportunity for a talented individual to lead our lounge operations, drive excellence in service delivery, and foster a positive and motivated team environment. Your primary responsibilities will include overseeing daily lounge operations, managing food and beverage services, leading a team of lounge attendants, and engaging with guests to receive feedback and exceed expectations.
Key Responsibilities">
- Oversee daily lounge operations, ensuring seamless service delivery and maintaining high-quality standards.
- Manage food and beverage services, including ordering, inventory management, and supervising preparation and presentation.
- Lead and motivate a team of lounge attendants, driving excellence in service delivery and fostering a positive and collaborative work environment.
- Engage with guests to receive feedback, address concerns, and exceed expectations, fostering long-term loyalty and satisfaction.
Required Skills and Qualifications">
To succeed in this role, you will require strong managerial and leadership abilities, excellent communication and interpersonal skills, and the ability to handle multiple tasks simultaneously while maintaining high standards of quality and service.
Benefits">
- A competitive salary: £45,000 - £60,000 per annum (dependent on experience).
- A comprehensive benefits package, including health incentives, pension schemes, and inclusive meals during shifts.
- Opportunities for career growth and development within the Montcalm Collection.
- A supportive and empowering team environment.
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