Executive Lounge Manager

1 month ago

London, United Kingdom Montcalm Collection Full time

About Montcalm Collection



United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.



A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.



Overview



Montcalm Collection are looking for a skilled and
ambitious Executive Club Lounge Manager to join our team.
You will play a pivotal role by intervening in any guest/employee situation as
needed to ensure the integrity of the property is maintained, guest
satisfaction is achieved, and employee well-being is preserved.



Help to shape the Montcalm Collection’s next
chapter and showcase your skills. Become a trusted ambassador for one of our
hotels and take advantage of the opportunity to move between properties,
achieving the service and product delivery standards for the department with a
high degree of customer care and service.



 



Key Responsibilities:




  • Oversee daily operations of the
    Executive Club Lounge, ensuring seamless service delivery, including
    high-quality evening drinks and snacks, as well as premium afternoon
    offerings.
  • Create a welcoming and luxurious
    atmosphere by providing personalized service and anticipating guests’
    needs, enhancing their overall experience in the lounge.
  • Lead, motivate, and manage a team
    of Lounge attendants to ensure exceptional service standards, efficient
    workflows, and a collaborative work environment.
  • Manage food and beverage service,
    ensuring timely execution of orders, maintaining stock levels, and
    supervising the preparation of offerings to meet the highest standards of
    quality and presentation.
  • Engage with guests to receive
    feedback, address concerns, and exceed expectations, fostering long-term
    loyalty and satisfaction.
  • Ensure the Club Lounge and Pantry
    are always clean, well-organized, and fully stocked, meeting hygiene and
    safety standards at all times.
  • Collaborate with the Meetings &
    Events team to coordinate lounge-related aspects of corporate and private
    events, ensuring a flawless execution.
  •  Take proactive steps in identifying and
    catering to VIP guests, ensuring a tailored experience that aligns with
    their expectations and brand loyalty.
  • Monitor and report on lounge
    performance, including guest satisfaction metrics, inventory usage, and
    operational efficiency, while adhering to budgetary guideline.


 



 Qualifications




  • Similar experience in the same role
    within a five-star hotel preferred, with a strong focus on executive
    lounge management or food and beverage operations. Strong managerial and
    leadership abilities with experience in supervising, training, and
    developing staff while fostering a positive and motivated team
    environment.
  • A genuine passion for delivering
    exceptional, personalized guest service, with a keen attention to detail
    in all aspects of lounge operations.
  • Superior communication,
    interpersonal, and problem-solving skills, capable of interacting with
    high-profile guests and colleagues at all levels.
  • Ability to handle multiple tasks
    simultaneously, ensuring operations run smoothly under pressure while
    maintaining high standards of quality and service.
  • Able to interact with guests and
    staff from diverse cultural backgrounds with tact, discretion, and
    professionalism.
  • Familiarity with food and beverage
    trends, guest satisfaction metrics, and industry best practices in
    hospitality services.
  • Comfortable using hospitality
    management software, point-of-sale (POS) systems, and other operational
    tools for scheduling, reporting, and tracking.


 



Benefits



·        
Collaborative and empowering
team dynamics.



·        
Pathways for promotions and
growth within the brand.



·        
Recognition and Rewards
Program.



·        
Access to an array of
discounts via our Benefits Platform.



·        
Comprehensive training through
Certified Classroom and E-Learnings.



·        
28 holidays annually,
inclusive of 8 bank holidays. Additional holidays post 2-year tenure.



·        
Health incentives: Cash-back
on optical, dental, chiropractic, and physio services.



·        
Concession on gym memberships.



·        
Nutritious meals provided
during shifts.



·        
Complimentary dry-cleaning
service for uniforms.



·        
Inclusive pension schemes



 



Eligibility



Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.



Equal Opportunity Employer



At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.



Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.



Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.



 



 

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