Executive Lounge Manager

3 weeks ago

City of London, United Kingdom Montcalm Royal London House Full time

About Montcalm Collection


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United by timeless style and peerless service, Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriotts Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queens Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview

Montcalm Collection are looking for a skilled and ambitious ExecutiveClub Lounge Manager to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

Help to shape the Montcalm Collections next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities:

  • Oversee daily operations of the Executive Club Lounge, ensuring seamless service delivery, including high-quality evening drinks and snacks, as well as premium afternoon offerings.
  • Create a welcoming and luxurious atmosphere by providing personalized service and anticipating guests needs, enhancing their overall experience in the lounge.
  • Lead, motivate, and manage a team of Lounge attendants to ensure exceptional service standards, efficient workflows, and a collaborative work environment.
  • Manage food and beverage service, ensuring timely execution of orders, maintaining stock levels, and supervising the preparation of offerings to meet the highest standards of quality and presentation.
  • Engage with guests to receive feedback, address concerns, and exceed expectations, fostering long-term loyalty and satisfaction.
  • Ensure the Club Lounge and Pantry are always clean, well-organized, and fully stocked, meeting hygiene and safety standards at all times.
  • Collaborate with the Meetings & Events team to coordinate lounge-related aspects of corporate and private events, ensuring a flawless execution.
  • Take proactive steps in identifying and catering to VIP guests, ensuring a tailored experience that aligns with their expectations and brand loyalty.
  • Monitor and report on lounge performance, including guest satisfaction metrics, inventory usage, and operational efficiency, while adhering to budgetary guideline.

Qualifications

  • Similar experience in the same role within a five-star hotel preferred, with a strong focus on executive lounge management or food and beverage operations. Strong managerial and leadership abilities with experience in supervising, training, and developing staff while fostering a positive and motivated team environment.
  • A genuine passion for delivering exceptional, personalized guest service, with a keen attention to detail in all aspects of lounge operations.
  • Superior communication, interpersonal, and problem-solving skills, capable of interacting with high-profile guests and colleagues at all levels.
  • Ability to handle multiple tasks simultaneously, ensuring operations run smoothly under pressure while maintaining high standards of quality and service.
  • Able to interact with guests and staff from diverse cultural backgrounds with tact, discretion, and professionalism.
  • Familiarity with food and beverage trends, guest satisfaction metrics, and industry best practices in hospitality services.
  • Comfortable using hospitality management software, point-of-sale (POS) systems, and other operational tools for scheduling, reporting, and tracking.

Benefits

Collaborative and empowering team dynamics.

Pathways for promotions and growth within the brand.

Recognition and Rewards Program.

Access to an array of discounts via our Benefits Platform.

Comprehensive training through Certified Classroom and E-Learnings.

28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

Concession on gym memberships.

Nutritious meals provided during shifts.

Complimentary dry-cleaning service for uniforms.

Inclusive pension schemes

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.


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