Members' Lounge Supervisor

5 months ago

London, United Kingdom Lanserhof at The Arts Club Full time

**Members Lounge Supervisor**

**Reports to**: Front of House Manager

**Terms**: Monday - Saturday Full-time / Part time

**Salary**:Depending on experience

**Location**: Lanserhof at The Arts Club, 17-18 Dover Street, London

**ABOUT US**

Lanserhof at The Arts Club is the ultimate medical and gym facility in London, enabling both members of London’s premier private members club and clients of Lanserhof direct access to some of the world’s foremost medical experts and cutting-edge treatments. The medical facility is led by Lanserhof’s multi-award-winning team of Doctors and health professionals.

**JOB SUMMARY**:
You will have a passion for providing exceptional service and understand the importance of hospitality within the Members lounge. You will be responsible for the day-to-day operation of the food and drink services in the members lounge. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House.

**KEY RESPONSIBILITIES**:

- Manage the small Lounge team day-to-day operations ensuring that an exceptional service is provided to guests in the Lounge; service standards are implemented and maintained.
- Ensure that daily operational procedures are adhered to at all times
- Manage the rota to ensure Member’s Lounge is open at agreed times with adequate staffing levels
- Manage induction of new staff and train to deliver service at required standards
- Establish a courteous, helpful and friendly attitude to all members at all times, provide a warm, polite and courteous greeting ensuring that members are satisfied with their visit.
- Deliver food and drink service to our Members following the department service standards and ensure that all new members are registered on Revel
- Support and assist with hospitality service throughout the day and member/ guest events.
- Ensure all beverage and food items are served at a high quality and recorded in an appropriate manner in order so that guests are charged correctly.
- To have a thorough level of knowledge of the menus and understanding of nutritional contents.
- Advise members and guests on the Lanserhof food and drink concept and how it relates to the new Food and Beverage offering in the Lounge.
- Advise or give members and guests the correct information should they ask for nutritional advice or provide with a suitable referral to an in house nutritionist.
- With support from FOH Manager manage complaints in accordance to company policy.
- With the support from management and team ensure adequate stocks levels and carry out of audits.
- Ensure all crockery, cutlery, trays and any other objects needed for service are prepared and available.
- To be efficient in keeping tea/coffee wastage to a minimum and ensuring stock under your responsibility is secure.
- Review and update all department policies including food hygiene and food safety with support from Management. Review and update department SOP’s and train staff on procedures.
- To work with the front of house team and liaise with facilities team regarding housekeeping when required.
- Have a good working knowledge of services offered in the facility
- Assist with maintenance and housekeeping issues when required
- Maintain strict confidentiality of members information at all times
- Ensure an informative handover is provided
- Record all accidents and incidents according to set protocols
- To understand and abide by the Health and Safety and Fire Policies
- To undertake all mandatory and job specific training
- Be fully aware of Lanserhof and The Arts Club history and company vision
- Ensure that the Company Policy, and protocols are adhered to at all times
- Carry out any other duties appropriate to this position that are agreed and delegated by the F&B Manager

**REQUIREMENTS**:
**Essential**
- Previous Hospitality F&B experience in a 5 star or similar environment would be an advantage, though full training will be giv
- Experience of dealing with VIPs or HNW individuals
- A professional manner and able to motivate a team with a positive attitude**.**:

- Ability to form good working relations and adaptable to work within a team
- Strong communication and interpersonal skills
- Good organisational skills
- Able to problem solve and remain calm
- Assertive, articulate and polite
- Good timekeeping and prepared to be flexible to meet the needs of the service
- Ability to work on own initiative as well as part of a team
- Ability to remain calm when under pressure
- Food preparation knowledge

**Desirable**
- Knowledge of food preparation and food hygiene standards
- Interest in personal and professional development
- Previous customer service experience
- Good general Education
- IT Literate
- Food hygiene and Safety knowledge

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Canteen
- Company events
- Discounted or free foo

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