GP Front Desk Assistant

4 weeks ago


Birmingham, Birmingham, United Kingdom Schoolacre Surgery Full time

About the Role

Schoolacre Surgery is seeking a highly skilled and organized Receptionist to join our team. As a key member of our front desk, you will be responsible for providing exceptional patient care and administrative support to our doctors and staff.

Key Responsibilities

  • Provide a warm and welcoming experience for patients, answering phone calls, and responding to inquiries in a timely and professional manner.
  • Manage patient appointments, including scheduling, rescheduling, and canceling appointments as needed.
  • Process patient requests, such as repeat prescriptions and test results, in accordance with practice guidelines.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and security at all times.
  • Collaborate with the practice team to ensure seamless communication and efficient workflow.

Requirements

  • Previous experience in a GP practice or similar healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external agencies.
  • Proficiency in using a Windows-based PC and practice computer systems.
  • Ability to work independently and as part of a team, with a flexible approach to workload and priorities.
  • Confidentiality and discretion when handling sensitive patient information.

What We Offer

Schoolacre Surgery is a friendly and dynamic team-driven practice, committed to providing high-quality patient care. We offer a competitive salary, comprehensive training, and opportunities for professional development and growth.



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