Key Account Professional

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full time

Safeguarding What Matters Most

As a Key Account Professional at Verisure Careers, you will play a vital role in supporting the leading European provider of professionally monitored security systems with 24/7 response services.

You will be responsible for safeguarding what matters most to over 5.1 million families and small businesses across 17 countries in Europe and Latin America, providing peace of mind through exceptional service delivery.

About the Role:
  • Engage in outbound calls to retain existing customers and address escalated high-level complaints.
  • Establish and maintain strong long-term relationships with clients.
  • Ensure optimal customer satisfaction through effective communication and problem-solving capabilities.
  • Liaise with various departments within the business and external third parties.
  • Maintain accurate customer records and update relevant information as needed.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a call centre environment.
  • Strong relationship-building and problem-solving capabilities.
  • Effective time management and organizational skills.
  • Proficiency in maintaining accurate records and updating information as required.
Benefits:

A competitive compensation package is offered, including a starting salary of £22,500 per annum, increasing to £24,500 with role progression. In addition, there is uncapped commission potential, up to £50,000 OTE.


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