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Customer Service Representative

1 month ago

Weedon Bec, Northamptonshire, United Kingdom Tesco Full time

About the Role

We are seeking a Customer Service Representative to join our team at Tesco. As a Customer Service Representative, you will be responsible for providing excellent customer service, greeting customers with a smile, and serving them with pride.

Key Responsibilities

  • Know your customers and serve them with passion and pride; giving great natural service.
  • Passionate and knowledgeable about the products and services within my store.
  • Working across the store in our service, picking and replenishment areas where required.
  • Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handling products with care to maintain quality and ensure they reach customers in the best condition.
  • Being myself, living our values, making everyone feel welcome and always following our policies.
  • At times, you may be required to accept deliveries into the store

What We Offer

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
  • To take the initiative and make decisions that are right for our customers
  • Work well within a team and communicate openly with others
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success
  • Be at work on time, well presented and ready to be a brand ambassador

Why Join Us

At Tesco, we are committed to providing our customers with the best possible shopping experience. As a Customer Service Representative, you will play a key role in delivering this commitment and making a real difference to our customers' lives.

We offer a range of benefits, including holiday, flexible working, and access to free wellbeing services. We also provide a supportive and inclusive work environment, where you can grow and develop your skills and career.

So if you are passionate about delivering great customer service and want to join a team that is dedicated to making a difference, we would love to hear from you.