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CRM System Administrator

3 months ago

Leicester, Leicester, United Kingdom University Of Leicester Full time
About the Role

We are seeking a highly skilled CRM Support Officer to join our team at the University of Leicester. As a key member of our CRM delivery team, you will play a crucial part in implementing our new Microsoft Dynamics 365 (D365) CRM system, designed to streamline student recruitment efforts and communication across the university.

Key Responsibilities
  • Assist with system operation, data analysis, and administrative tasks to maintain accurate records and content within D365;
  • Support the launch and management of CRM campaigns focused on increasing student recruitment conversions;
  • Contribute to the rollout of new D365 functionalities for External Relations colleagues;
  • Test and provide feedback on new CRM features to ensure optimal performance.
Requirements

We are looking for someone with a strong foundation in CRM principles, excellent analytical and organisational skills, and a passion for contributing to the success of educational institutions. Experience with Microsoft Dynamics would be beneficial.

As a CRM enthusiast with a keen eye for detail, you will thrive in a collaborative environment and possess strong analytical skills. Your experience with data analysis and administrative tasks will ensure accurate record keeping within the new CRM.