CRM Operations Specialist

5 days ago


Leicester, Leicester, United Kingdom University Of Leicester Full time
Job Description

This role requires a skilled Business System Analyst to support the implementation of our new Microsoft Dynamics 365 (D365) CRM system. The successful candidate will work closely with colleagues across the university to ensure a smooth transition and maximize the system's benefits.

Your key responsibilities will include:

  • Assisting with system operation, data analysis, and administrative tasks to maintain accurate records and content within D365;
  • Supporting the launch and management of CRM campaigns focused on increasing student recruitment conversions;
  • Contributing to the rollout of new D365 functionalities for External Relations colleagues;
  • Testing and providing feedback on new CRM features to ensure optimal performance.

The ideal candidate will have a strong foundation in CRM principles, excellent analytical and organisational skills, and a passion for contributing to the success of educational institutions. Experience with Microsoft Dynamics would be beneficial.

We offer a competitive salary of £35,000 - £40,000 per annum, dependent on experience, as well as a range of benefits including pension scheme, annual leave and training opportunities. If you are a motivated and detail-focused individual who is passionate about delivering high-quality results, we would love to hear from you.



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