Service Operations Manager
4 days ago
About the Role
We are seeking an experienced and successful Service Operations Manager to oversee our Service Department at Sytner Group. As a key member of our team, you will be responsible for ensuring our customers receive exceptional levels of service, in line with our brand expectations.
About You
This position would suit someone already in a leadership role, such as an Assistant Service Manager or a Senior Service Advisor looking for their next career step. While Jaguar Land Rover brand experience is preferred, we are open to candidates with a strong background in customer service and leadership.
Key Responsibilities
- Lead and mentor a team of service advisors to deliver exceptional customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with the Aftersales Manager to ensure seamless communication between departments
- Monitor and analyze customer feedback to identify areas for improvement
- Develop and implement processes to improve efficiency and productivity in the service department
Why Sytner Group?
We offer a competitive salary and benefits package, including enhanced holiday entitlement, industry-leading maternity and paternity pay, and a range of career development opportunities. We are passionate about creating a positive and inclusive work environment where everyone feels valued and supported.
Our Values
We are committed to creating an equitable environment and welcome applications from individuals from diverse backgrounds. We believe in the importance of diversity and inclusion in the workplace and are proud to be an equal opportunities employer.
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