Assistant Service Operations Manager

2 weeks ago


Ascot, Windsor and Maidenhead, United Kingdom Mercedes Full time

Job Opportunity at Vertu Mercedes Benz of Ascot

About the Role:

We are seeking a highly skilled and experienced Assistant Service Manager to join our aftersales team at Vertu Mercedes Benz of Ascot. As a key member of our team, you will play a crucial role in supporting the Service Manager in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:

  • Support the Service Manager in managing the service department, including scheduling, inventory management, and staff supervision.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the sales team to ensure seamless handovers and maximize sales opportunities.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes as needed.
  • Ensure compliance with all relevant laws, regulations, and company policies.

Requirements:

  • Proven experience in a service management role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic salary up to £40,000, with an OTE of up to £50,000.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading automotive brand and be part of a successful team.


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