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Assistant Service Manager

2 months ago

Ascot, Windsor and Maidenhead, United Kingdom Mercedes Full time

Job Summary:

We are seeking a highly skilled and experienced Assistant Service Manager to join our team at Vertu Mercedes Benz of Ascot. As a key member of our aftersales team, you will play a crucial role in supporting the Service Manager and contributing to the success of our business.

Key Responsibilities:

  • Support the Service Manager in the day-to-day management of the aftersales department
  • Assist in the development and implementation of strategies to improve customer satisfaction and loyalty
  • Collaborate with the sales team to ensure seamless handovers and maximize sales opportunities
  • Monitor and analyze key performance indicators to identify areas for improvement
  • Provide exceptional customer service and resolve any issues in a timely and professional manner

Requirements:

  • Proven experience in a similar role within the automotive industry
  • Strong knowledge of Mercedes Benz products and services
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic salary up to £40,000 with an OTE of up to £50,000

About Us:

Vertu Mercedes Benz of Ascot is a leading Mercedes Benz dealership with a reputation for excellence in customer service and sales. We offer a dynamic and supportive work environment, with opportunities for career progression and professional development.