Guest Service Representative

2 days ago


Manchester, United Kingdom RBH Full time

About the Role:

We are seeking a highly motivated and enthusiastic Guest Service Assistant to join our team at Hampton by Hilton Manchester Northern Quarter. As a Guest Service Assistant, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:

  • Provide timely, efficient, and knowledgeable service to guests, responding to their needs and resolving any issues that may arise.
  • Work collaboratively with the Duty Manager and other team members to ensure seamless delivery of guest services.
  • Assist with various tasks, including guest check-in, room assignments, and responding to guest inquiries.
  • Participate in ongoing training and development to enhance skills and knowledge in customer service, hospitality, and hotel operations.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • A positive and flexible attitude, with a willingness to learn and adapt to changing situations.
  • Basic computer skills and a professional telephone voice.

What We Offer:

  • A competitive salary and benefits package, including discounted hotel room rates, extra days holiday, flexible working arrangements, and a pension scheme.
  • Opportunities for career development and advancement within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

About RBH:

RBH Hospitality Management is a leading hospitality company, committed to delivering exceptional guest experiences and providing a positive and inclusive work environment for our team members. We believe in the importance of diversity, equity, and inclusion, and are proud to be an equal opportunities employer.



  • Manchester, United Kingdom Staycity Group Careers Full time

    Welcome to Staycity GroupWe are a dynamic and rapidly growing aparthotel operator, recognized for our expansion across key European cities. With a remarkable history of launching new properties annually, we currently manage 32 outstanding locations in iconic cities such as London, Dublin, Berlin, Edinburgh, Paris, and Venice.Position Overview:We are actively...


  • Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located in Manchester. **Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. **_This is a full-time, permanent role (40...


  • Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Manchester**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...


  • Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Manchester**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...


  • Manchester, United Kingdom Hotel Football Full time

    About Us: Established in 2015, Hotel Football is a unique hospitality venue catering to a diverse clientele, including sports enthusiasts, families, business travelers, and culinary lovers. Our Vision: With stunning views of Old Trafford, we blend modern aesthetics with exceptional amenities and versatile event spaces, all crafted to elevate the guest...


  • Manchester, United Kingdom Hotel Football Full time

    About Us: Established in 2015, Hotel Football is a unique hospitality venue that caters to a diverse clientele, including sports enthusiasts, families, business travelers, and culinary lovers. Our Vision: With stunning views and modern design, we provide exceptional facilities and event spaces, all crafted to elevate our guests' experiences. Our Culture: At...


  • Manchester, United Kingdom Hotel Football Full time

    About Us: Established in 2015, Hotel Football is a premier destination that caters to a diverse clientele, including sports enthusiasts, families, business travelers, and culinary lovers. Our Vision: With breathtaking views of Old Trafford, we combine modern aesthetics with exceptional amenities and versatile event spaces, all aimed at enhancing our guests'...


  • Manchester, United Kingdom Hotel Football Full time

    About Us: Established in 2015, Hotel Football is a unique hospitality venue that caters to a diverse clientele, including sports enthusiasts, families, business travelers, and culinary lovers. Our Vision: With stunning views of Old Trafford, we pride ourselves on providing a blend of modern design, exceptional amenities, and versatile event spaces, all aimed...


  • Manchester, United Kingdom whitbread Full time

    We are excited to announce an opportunity at Premier Inn for a Front of House Team Member . This role is pivotal in creating a welcoming atmosphere for our guests. As a member of our Front of House team, you will be the first point of contact for guests, utilizing your engaging personality and exceptional customer service skills to ensure a pleasant...


  • Manchester, United Kingdom Hotel Football Full time

    About Us: Launched in 2015, Hotel Football is a unique establishment that caters to a diverse clientele, including sports enthusiasts, families, business travelers, and culinary lovers. Our Vision: With stunning views of Old Trafford, we provide a blend of modern design, exceptional amenities, and versatile event spaces, all aimed at enhancing our guests'...


  • Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    Position OverviewRole: Aether Hospitality Host Location: Manchester Airport – Aether 'The Private Terminal' Employment Type: Permanent - Full & Part time opportunities available Compensation: £13.44 per hour (including 17.5% shift allowance) About Manchester Airport Group We are excited to announce recruitment for our exclusive private terminal, Aether,...


  • Manchester, United Kingdom Aimbridge Hospitality Full time

    About the Role: As an Overnight Operations Supervisor, you will play a crucial role in ensuring the safety and comfort of our guests during the night hours. This position requires a proactive approach to guest service and a commitment to maintaining the highest standards of hospitality. Company Overview: Aimbridge Hospitality EMEA is part of a global...


  • Manchester, United Kingdom Staycity Group Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice. Are...


  • Manchester, United Kingdom Staycity Group Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.Are you...


  • Manchester, United Kingdom Staycity Group Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.Are you...


  • Manchester, United Kingdom Chaos Karts Full time

    Working Hours: 35 hours - Hours/days will vary based on business demand We are looking for fun, dynamic, and friendly personality to join our Guest Services team. You will be self-motivated, able to work independently or as part of a team. You must be flexible and able to work a variety of shifts, including weekends and holidays. You will adopt an...

  • Guest Service Agent

    3 months ago


    Manchester, United Kingdom Holiday Inn Manchester West Full time

    '''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...


  • Manchester, United Kingdom Holiday Inn Manchester West Full time

    **Guest Service Assistant** **JOB OVERVIEW** **Line Manager**: Gust Service Managers / Duty Manager **Job Purpose/Summary**: A Guest Service Assistant (GSA) delivers an exceptional experience for all guests visiting Holiday Inn Manchester-West and provides service factors which show they care by making guests feel completely comfortable - like they are a...


  • Manchester, United Kingdom Little Lion Entertainment Full time

    **Guest Services Executive - Little Lion Entertainment** Location: Manchester Reporting to: Guest Services Manager Working Hours: 20 hours - Hours/days will vary based on business demand The Role We are looking for fun, dynamic, and friendly personalities to join our Guest Services team. You will be self-motivated, able to work independently or as part...


  • Manchester, United Kingdom Alchemy Global Talent Solutions Full time

    We are seeking a skilled Guest Services Executive to join our team at Alchemy Global Talent Solutions. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and driving business growth.Key Responsibilities:Collaborate with other Guest Services Executives to develop and implement high-end guest services...