Guest Services Representative

4 weeks ago


Manchester, United Kingdom Staycity Group Careers Full time
Welcome to Staycity Group
  • We are a dynamic and rapidly growing aparthotel operator, recognized for our expansion across key European cities. With a remarkable history of launching new properties annually, we currently manage 32 outstanding locations in iconic cities such as London, Dublin, Berlin, Edinburgh, Paris, and Venice.
Position Overview:
We are actively seeking a *Reception Team Member* who thrives in a fast-paced and ever-changing environment.

About Us:

At Staycity Group, we pride ourselves on being more than just an aparthotel operator; we are a diverse and inclusive team that values individuality and encourages every member to make a meaningful contribution.


Contract Details:

This role offers either a *30 or 37.5 hour contract, requiring you to work 4 or 5 days out of 7*. Flexibility is key, as shifts will be scheduled between *7am and 11pm*.


Benefits:

We are committed to the well-being of our team members and their families, offering support in various aspects of life:

  • Paid Maternity, Surrogacy, Adoptive & Paternity leave
  • An additional day off for your birthday
  • Opportunities for personal and professional growth within Staycity Group
  • Flexible working arrangements
  • Incentive programs
  • Discounted accommodation rates for you and your loved ones
  • Referral bonuses for successful hires
  • TaxSaver commuter scheme (available in Ireland)
  • Cycle to work scheme (available in Ireland/UK)
  • Education support for skill development
  • Two paid volunteer days annually to support local community initiatives
Employee Assistance Program (EAP):

We provide support for you and your family during challenging times.


Key Responsibilities:
  • Act as a Brand Ambassador: Approach your role with enthusiasm and represent Staycity Group positively.
  • Make a strong first impression: Utilize excellent communication skills to leave lasting impressions.
  • Strive for excellence: Continuously seek to improve and deliver exceptional service.
  • Delight our guests: Exhibit attention to detail and organizational skills to enhance guest experiences.
  • Exceed expectations: Go the extra mile for guests and colleagues alike.
  • Foster a positive environment: Contribute to a workplace filled with positivity and respect.
  • Drive innovation: Seek opportunities for improvement and progress.

If you possess the ability to navigate challenges with kindness and clarity, we invite you to consider this opportunity. Whether you are an experienced professional or someone eager to learn and grow, we believe that diversity enriches our team, and there is a place for you within our vibrant community.


Embark on your journey with Staycity Group today

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