Luxury Customer Experience Specialist

2 weeks ago


London, Greater London, United Kingdom World Duty Free - WDF Full time

At World Duty Free - WDF, we are seeking a skilled Luxury Customer Experience Specialist to join our team. This is a fantastic opportunity to work in a fast-paced environment and provide exceptional customer service.

Company Overview

As a Luxury Customer Experience Specialist, you will be part of a dynamic team that delivers world-class service experiences for every customer. You will have the opportunity to build rapport with customers, share your knowledge and passion for luxury products, and contribute to the success of our stores.

Job Description

This role offers a competitive hourly rate plus excellent benefits. You will be working 5 days out of 7 between the hours of 3am-11pm, with an additional 20% premium for unsociable hours. The contract is permanent, full-time, and includes 35 hours per week.

Responsibilities
  • Support the Customer Service Leader in inspiring the team and acting as a role model.
  • Deliver individualized world-class service experiences for every customer.
  • Maximize sales opportunities using world-class service skills and knowledge of products and promotions.
  • Open and close the store, run the store, and deliver briefings to the team in absence of the Customer Service Leader.
  • Demonstrate positive personal behaviors and a can-do attitude.
  • Work independently or as part of a team to achieve operational standards across the store.
Required Skills and Qualifications
  • Passion about working in a team.
  • Positive can-do attitude to support and encourage the team.
  • Flexibility to adapt to a fast-paced environment.
  • Good communication skills.
  • Self-motivation, enthusiasm, and professionalism.
Benefits
  • Competitive hourly rate: £10.50/hour (inclusive of the 20% premium for unsociable hours).
  • Company bonus scheme.
  • Employee Assistance program – confidential advice service to support our teams on a range of issues.
  • Discounts on products for staff, family, and friends.
  • Travel discounts.
  • Free parking.


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