Customer Experience Specialist
1 month ago
We are seeking a highly skilled Customer Experience Specialist to join our team at Alaïa, a leading luxury fashion brand owned by Richemont.
About the Role:
This is an exciting opportunity for a talented individual to work in a luxurious boutique environment and deliver exceptional customer experiences to our discerning clients. As a Customer Experience Specialist, you will be responsible for creating memorable interactions, developing strong relationships, and driving sales growth.
Responsibilities:
- Create and execute personalized customer experiences to drive loyalty and repeat business
- Develop and maintain a thorough knowledge of ALAÏA products, services, and policies to provide expert advice and recommendations to clients
- Foster and grow existing client relationships, identifying opportunities to increase sales and drive revenue growth
- Collaborate with colleagues to achieve sales goals and support the overall success of the boutique
- Participate in visual merchandising and store displays to create an engaging and inviting shopping environment
- Stay up-to-date with industry trends, competitor analysis, and market research to inform sales strategies and drive business growth
- Engage with clients to understand their needs and preferences, providing personalized recommendations and solutions to meet their expectations
About You:
We are looking for a highly motivated and results-driven individual with a passion for luxury fashion and exceptional customer service skills. As a Customer Experience Specialist, you will possess:
- A minimum of 2 years' experience in sales or customer-facing role in the luxury goods industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- A strong understanding of luxury brand management, product knowledge, and marketing principles
- A proven track record of delivering exceptional customer experiences and driving sales growth
- The ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of professionalism
- A degree in Business Administration, Marketing, or a related field (desirable)
Benefits:
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off. Additionally, you will have the opportunity to develop your skills and career within the Richemont group.
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