Customer Service Liaison
1 month ago
About Luxury Promise
Luxury Promise is a leading technology and social commerce-driven luxury resale platform.
As a Global Customer Experience Specialist, you will play a vital role in providing exceptional support to our customers worldwide.
Key Responsibilities
- Respond to customer queries via email, social media, website forms, or telephone in a timely manner.
- Reduce customer complaints by carefully managing pre and post-sale inquiries.
- Assist the sales team in creating invoices for overseas customers.
- Work with all departments to resolve customer queries efficiently.
- Respond to Trust Pilot and Google reviews.
- Collaborate with the Head of Customer Relations to identify areas for improvement and implement changes to streamline service.
Candidate Requirements
- Basic understanding of Microsoft Office, Excel, and Gmail/Outlook.
- Ability to work well within a small team and independently using initiative.
- Attention to detail and passion for providing great customer care and complaint handling.
- Flexible approach and willingness to improve business flow.
- Experience with CRM software preferable.
Working Hours
Monday to Friday, 9:30am-6:00pm
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