Complaint Handling Professional

16 hours ago


Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time
Company Overview:

We are a forward-thinking and supportive team committed to Equality, Diversity, and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010.

Job Description:

The Complaint Resolution Expert will be responsible for managing and resolving customer complaints related to financial products and services. This includes investigating complaints, providing clear explanations to customers, and ensuring all complaint handling processes comply with industry regulations.

Requirements:
  • Experience in a complaints handling role within the financial services industry.
  • Strong understanding of financial products, debt recovery, case management services, and relevant regulations.
  • Excellent communication, problem-solving, and analytical skills.
What We Offer:
  • Estimated salary: £55,000 - £75,000 per annum.
  • Competitive benefits package.
  • Opportunities for career development and continuous learning.

This is an excellent opportunity for a proactive and dedicated finance professional looking to make a significant impact in a dynamic and supportive environment.



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