Financial Complaints Specialist
10 hours ago
Financial Complaints Specialist
About the Role:We are seeking a highly skilled Financial Complaints Specialist to join our legal team. The ideal candidate will have experience in the financial services sector and be able to resolve complex complaints in a fair and timely manner.
Key Responsibilities:- Manage and resolve customer complaints related to financial products and services.
- Investigate complaints by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records.
- Provide clear explanations to customers about the resolution process and outcomes.
- Ensure all complaint handling processes comply with industry regulations, requisite legislation, and company policies.
- Experience in a complaints handling role within the financial services industry.
- Strong understanding of financial products, debt recovery, case management services, and relevant regulations.
- Excellent communication, problem-solving, and analytical skills.
- Estimated salary: £45,000 - £60,000 per annum.
- Competitive holiday package.
- Opportunities for career development and continuous learning.
This is an excellent opportunity for a proactive and dedicated finance professional looking to make a significant impact in a fast-paced environment.
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