Customer Service Advocate

2 days ago


Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time
Key Responsibilities
  • Complaint Resolution: Manage and resolve customer complaints related to financial products and services, ensuring fair and timely outcomes.
  • Investigation: Conduct thorough investigations by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records.
  • Customer Communication: Provide clear, concise explanations to customers about the resolution process and outcomes.
  • Regulatory Compliance: Ensure all complaint handling processes comply with industry regulations and company policies.

The estimated salary for this position is around £42,000-£45,000 per annum, depending on experience, with opportunities for career development and continuous learning within a forward-thinking and supportive team.



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