Customer Service Advocate
2 days ago
- Complaint Resolution: Manage and resolve customer complaints related to financial products and services, ensuring fair and timely outcomes.
- Investigation: Conduct thorough investigations by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records.
- Customer Communication: Provide clear, concise explanations to customers about the resolution process and outcomes.
- Regulatory Compliance: Ensure all complaint handling processes comply with industry regulations and company policies.
The estimated salary for this position is around £42,000-£45,000 per annum, depending on experience, with opportunities for career development and continuous learning within a forward-thinking and supportive team.
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Customer Support Advocate
4 weeks ago
Norwich, Norfolk, United Kingdom Appello Careline Limited. Full timeThe Job Description: As a Customer Support Advocate - Emergency Services, you will play a vital role in our Alarm Response Centre, focusing on outbound engagement to ensure the safety and well-being of our service users. This involves following up on emergency calls, checking in on users, and verifying that necessary assistance is in place. You will provide...
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Diversity and Inclusion Advocates
3 weeks ago
Norwich, Norfolk, United Kingdom East of England Ambulance Service Full timeWe are looking for dedicated and enthusiastic individuals to join our team as Diversity and Inclusion Advocates. As an Advocate, you will play a key role in promoting equality, inclusion, and cultural awareness within our organization.About the RoleThis is an exciting opportunity for individuals who are passionate about promoting equality and challenging...
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Customer Service Advocate
3 weeks ago
Norwich, Norfolk, United Kingdom Aviva plc Full timeKey ResponsibilitiesAs an Automotive Claims Advisor, you will be responsible for handling customer inquiries, resolving claims, and providing exceptional customer service. You will work closely with our team to ensure that our customers receive the best possible support and care.You will have a strong passion for delivering great results and a commitment to...
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Insurance Customer Service Representative
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeCustomer Service Role OverviewWe are seeking a skilled customer service professional to join our team at Service Service Employment Agency Limited. In this role, you will be responsible for providing exceptional customer experiences, ensuring that all customers receive the highest level of service.Job DescriptionAs an Insurance Customer Service...
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Dedicated Customer Advocate
4 weeks ago
Norwich, Norfolk, United Kingdom Aviva Full timeAre you passionate about delivering exceptional customer service and have a knack for resolving complex issues?About the RoleWe are seeking a skilled Motor Claims Triage Handler to join our Personal Lines Triage team.In this role, you will be the first point of contact for customers making claims or seeking information on existing claims. Your excellent...
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Field Service Technologist
2 days ago
Norwich, Norfolk, United Kingdom Service Service Full timeWe are seeking a highly skilled Field Service Technologist to join our team in Norwich.In this role, you will be responsible for installing, commissioning, and testing complex systems using electronic, digital, and electromechanical skills.You will work on-site at customer locations in the UK and abroad, either individually or leading a small team. This...
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Customer Service Representative
2 weeks ago
Norwich, Norfolk, United Kingdom United Parcel Service of America, Inc Full timeAbout the Role:This exciting opportunity allows you to join our dynamic team as a Customer Service Representative.As a key point of contact, you will be responsible for delivering exceptional customer service.What We Offer:A competitive salary of £11.44 per hourA comprehensive company pension schemeDiscounts at popular retailers and attractionsOngoing...
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Care Worker Advocate
2 weeks ago
Norwich, Norfolk, United Kingdom Adult Social Care Full timeJob Overview:We are seeking a caring and supportive Care Worker Advocate to join our team in Norwich. As a Care Worker, you will play a vital role in enhancing the quality of life for individuals with autism, acquired brain injury, complex mental health needs, traumatic backgrounds, and challenging behaviors.The successful candidate will have previous...
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Customer Care Specialist
4 days ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeKey ResponsibilitiesThe Business Support Administrator will be responsible for the end-to-end administrative process of our contracts and programs. Key responsibilities include:Administration – Supporting the administrative process to ensure compliance with required standards.Compliance – Ensuring that all tasks meet the required standards.Customer...
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Policy Issuer and Customer Advisor
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeAbout the JobWe are looking for a Policy Issuer and Customer Advisor to join our team at Service Service Employment Agency Limited. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.ResponsibilitiesIssue policy documents within regulatory timeframesUnderwrite...
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Professional Nurse Advocate Specialist
4 weeks ago
Norwich, Norfolk, United Kingdom Pick for Britain Full timeJob DescriptionThis Professional Nurse Advocate Specialist role offers a unique opportunity to positively impact nursing practice and the well-being of colleagues across the organisation.The PNAS will take on a central role in fostering a culture of support, resilience, and continuous improvement, ensuring that nursing staff have the necessary tools,...
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Service User Advocate
2 days ago
Norwich, Norfolk, United Kingdom CV-Library Full timeCare Coordination RoleThis is an exciting opportunity to work as a Care Coordinator in our Norwich office. The successful candidate will be responsible for coordinating the care needs of service users, working closely with care workers, other professionals, and internal teams.ResponsibilitiesCoordinate the care needs of service users, working closely with...
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Client Services Associate
4 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeYour Role:In this role, you will play a key part in supporting our team's day-to-day activities. This includes drafting letters and reports, maintaining accurate records, and providing exceptional customer service.Responsibilities:Drafting and sending correspondence to clients and stakeholdersUpdating and maintaining client records and databasesCoordinating...
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Administrative Services Coordinator
4 days ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob SummaryWe are seeking an experienced Business Support Administrator to join our team. The successful candidate will work as part of our business support team to provide administrative and customer care services. This is a fantastic opportunity for someone looking for a meaningful career within a progressive and expanding business.
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Senior Technical Solutions Specialist
4 weeks ago
Norwich, Norfolk, United Kingdom Service Service Full timeService Service is a leading engineering organisation based in Norwich, UK. We are committed to delivering cutting-edge technology solutions in the field of electronic, digital, and electromechanical systems.We are currently seeking a highly skilled Sales & Technical Services Engineer to join our team. As a Sales & Technical Services Engineer, you will be...
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Electronics Installation Specialist
2 days ago
Norwich, Norfolk, United Kingdom Service Service Full timeA field service opportunity has arisen for a leading engineering organisation in the UK.As an Electronics Installation Specialist, you will work on-site at customer locations in the country and abroad, either individually or leading a small team. After product training, you will install, commission, and test complex systems using electronic, digital, and...
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Digital Systems Engineer
1 day ago
Norwich, Norfolk, United Kingdom Service Service Full timeA Digital Systems Engineer opportunity has arisen for a leading engineering organisation in Norwich.In this role, you will work on-site at customer locations in the UK and abroad, either individually or leading a small team. You will install, commission, and test complex systems using electronic, digital, and electromechanical skills.This position involves...
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Measurement and Testing Engineer
5 days ago
Norwich, Norfolk, United Kingdom Service Service Full timeAbout Our Team:At Service Service, we are committed to providing high-quality calibration services to our customers.We are seeking an experienced Measurement and Testing Engineer to join our Calibration Laboratory in Norwich.The successful candidate will be responsible for calibrating and fault-finding/reparing a wide range of electrical and mechanical...
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Customer Service Expert
3 weeks ago
Norwich, Norfolk, United Kingdom Anglian Home Improvements Full timeWe are seeking a Customer Service Expert to join our team at Anglian Home Improvements. In this role, you will play a pivotal part in ensuring our customers receive exceptional service.As a Customer Service Expert, your responsibilities will include:Providing top-notch support to customers via various channels, including phone, email, and live chat.Analysing...
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Electrical Calibration Specialist
1 week ago
Norwich, Norfolk, United Kingdom Service Service Full timeService Service is seeking a skilled Calibration Engineer to join their team in Norwich. The ideal candidate will have experience working in a Calibration Laboratory and be familiar with ISO 17025 (UKAS) standards.This is an excellent opportunity for someone looking to work in a small, yet successful business with a clean, bright, and modern facility.The...