Customer Support Advocate

1 week ago


Norwich, Norfolk, United Kingdom Appello Careline Limited. Full time
The Job Description: As a Customer Support Advocate - Emergency Services, you will play a vital role in our Alarm Response Centre, focusing on outbound engagement to ensure the safety and well-being of our service users. This involves following up on emergency calls, checking in on users, and verifying that necessary assistance is in place. You will provide reassurance and support, leveraging your excellent communication skills to address concerns and tailor solutions to individual needs.

This is a unique opportunity to join a dedicated team committed to delivering exceptional customer service, particularly in emergency situations. Our ideal candidate has experience in customer-facing roles, proficiency in remote working, and a genuine passion for helping others. By joining us, you will contribute to a supportive environment that values teamwork, emphasizes customer satisfaction, and fosters growth and development.

Your compensation package includes a salary of £12,901 per annum, reflecting your commitment to delivering high-quality service, as well as access to various benefits designed to promote your well-being and career advancement.

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