Customer Service Representative

3 weeks ago


Norwich, Norfolk, United Kingdom World Fuel Services Full time

Global Customer Support at World Fuel Services

World Fuel Services is seeking a highly skilled Global Customer Support Specialist to join our team. As a key member of our Customer Service Team, you will play a vital role in delivering exceptional customer experiences to our customers in the UK.

As a Global Customer Support Specialist, you will be responsible for:

  • Providing timely and effective resolution of customer complaints and queries
  • Confirming order status and providing updates to customers
  • Dealing with customer enquiries relating to orders and deliveries
  • Liaising with internal departments and suppliers to resolve customer issues
  • Processing orders from customers during busy periods
  • Updating customer account details

Key Requirements:

  • Previous experience in a customer-facing role, ideally in a fast-paced contact centre environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and customers
  • Strong attention to detail and ability to work methodically in a pressured environment
  • Proficiency in Microsoft Office and other relevant IT systems
  • Ability to work effectively in a team environment and contribute to the achievement of business objectives

About World Fuel Services:

World Fuel Services is a leading global energy solutions provider, dedicated to delivering exceptional customer experiences and driving sustainable growth. Our team is passionate about innovation, collaboration, and efficiency, and we're committed to creating a culture that values and rewards our employees' talents and contributions.


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