Customer Service Representative
3 weeks ago
Global Customer Support at World Fuel Services
World Fuel Services is seeking a highly skilled Global Customer Support Specialist to join our team. As a key member of our Customer Service Team, you will play a vital role in delivering exceptional customer experiences to our customers in the UK.
As a Global Customer Support Specialist, you will be responsible for:
- Providing timely and effective resolution of customer complaints and queries
- Confirming order status and providing updates to customers
- Dealing with customer enquiries relating to orders and deliveries
- Liaising with internal departments and suppliers to resolve customer issues
- Processing orders from customers during busy periods
- Updating customer account details
Key Requirements:
- Previous experience in a customer-facing role, ideally in a fast-paced contact centre environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and customers
- Strong attention to detail and ability to work methodically in a pressured environment
- Proficiency in Microsoft Office and other relevant IT systems
- Ability to work effectively in a team environment and contribute to the achievement of business objectives
About World Fuel Services:
World Fuel Services is a leading global energy solutions provider, dedicated to delivering exceptional customer experiences and driving sustainable growth. Our team is passionate about innovation, collaboration, and efficiency, and we're committed to creating a culture that values and rewards our employees' talents and contributions.
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