Customer Support Assistant

2 weeks ago

Norwich UK, Norfolk, United Kingdom Atlas SEO Full time

Atlas SEO is a digital marketing agency that specializes in high-end link building and content production.



The company was founded in January 2020 and we have enjoyed excellent growth since. We currently have 30 people in our offices, and are undergoing a major period of expansion, looking to double before the end of the year


As a fast-expanding and relatively young company, we’re looking for individuals who have drive and would be interested in working their way up in a company with new opportunities constantly arising


Join our team as a Customer Support Assistant and be at the forefront of ensuring responsible and compliant iGaming operations We are seeking a dedicated and empathetic individual who is passionate about delivering exceptional customer support experiences in the fast-paced world of online gambling.


For the right candidate, we are prepared to offer hybrid working for this role.


Responsibilities


As a Customer Support Specialist, you will be the first point of contact for our B2B clients, providing assistance and guidance on compliance-related queries and issues. Your expertise and attention to detail will help our clients navigate regulatory requirements and ensure their operations adhere to industry standards.


• Act as the primary point of contact for our B2B clients, offering timely and effective support via various channels (email, chat, and phone).

• Conduct investigations and troubleshooting to resolve client issues, escalating complex cases to the appropriate teams when necessary.

• Collaborate closely with internal and external teams to identify areas of improvement.

• Proactively monitor and analyze client data to identify potential compliance risks and suggest proactive measures.

• Maintain accurate records of client interactions, inquiries, and resolutions in our CRM

system.

• Stay up to date with industry trends, regulatory changes, and advancements in compliance technology to ensure the highest level of service.


Essential requirements


  • Previous experience in a customer support role.
  • Excellent communication skills in English, both verbal and written, with the ability to explain complex concepts in a clear and concise manner.
  • Empathetic and patient approach when dealing with clients, with the ability to remain calm under pressure.
  • Detail-oriented mindset, ensuring accuracy in documentation and troubleshooting.
  • Tech-savvy with the ability to quickly learn and navigate software platforms.
  • Ability to work independently and collaboratively within a team.


Favorable skills


  • Previous experience within the iGaming industry.
  • Familiarity with iGaming laws in English-speaking regions.

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