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Customer Support Specialist

4 weeks ago

Norwich, Norfolk, United Kingdom Epos Now Full time

About Us: Epos Now is a leading provider of innovative fintech solutions, empowering business owners worldwide with comprehensive tools for point of sale and embedded finance. Our mission is to transform the business owner experience by putting the power of fintech in their hands.

Role: As a Customer Retention Consultant - Spanish Speaking, you will be responsible for handling customer queries via telephone calls, email, and web chat, delivering exceptional customer care and retaining business.

Your Key Responsibilities:

  • Nurture meaningful customer relationships by providing tailored solutions to their needs.
  • Accurately record all information in our CRM system.
  • Earn bonus on top of your salary by exceeding performance targets.
  • Career progression opportunities are available, with a philosophy of promoting internally.
  • Enjoy exclusive retail, restaurants, and travel discounts as a valued member of our team.
  • Participate in collaborative company culture with regular team building events.
  • 22 days annual leave (increasing a day each year), plus bank holidays.
  • Free onsite parking at our Norwich office.

Additional Pay:

  • Bonus scheme
  • Commission pay
  • Yearly bonus

Language Skills:
  • Spanish (required)

Working Hours:
  • Monday to Friday
  • Weekend availability