Phone and Email Support Specialist

1 day ago


Norwich, Norfolk, United Kingdom Phoenix Group Full time

We have a vacancy for a skilled Phone and Email Support Specialist to join our team at Phoenix Group. In this role, you will be responsible for handling customer queries via phone, post, and email, and building valuable relationships by understanding customer and intermediary needs.

Job Description

This is a challenging but rewarding role that requires excellent communication and problem-solving skills. As a Phone and Email Support Specialist, you will be working closely with our team to ensure customer queries are resolved efficiently and effectively.

Key Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with CRM systems and other relevant software.

The estimated salary for this role is around £22,000 - £28,000 per annum, depending on experience. We offer a competitive salary, bonus, and benefits package, including private medical cover, annual leave, and pension.



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