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2nd Line Support Specialist

4 weeks ago

Norwich, Norfolk, United Kingdom Spider Full time
Job Description

2nd Line Support Specialist - We are seeking an experienced 2nd Line Support Specialist to join our team at Spider, a leading independent IT Managed Service Provider based in the UK.

About the Role

This is a fantastic opportunity to support a range of companies across the UK, from SMEs to corporate entities and education institutions.

Key Responsibilities

  • Provide technical support to clients via phone, email, and remote desktop.
  • Investigate and resolve technical issues in a timely and professional manner.
  • Collaborate with the 1st line support team to ensure seamless service delivery.

Requirements

To be successful in this role, you will need:

  • Excellent communication and problem-solving skills.
  • Strong technical knowledge of IT systems and software.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

As a 2nd Line Support Specialist at Spider, you will have the opportunity to work with a diverse range of clients and technologies, and will be supported by a talented team of professionals.

Apply Now

Apply now to take the first step in your career as a 2nd Line Support Specialist at Spider.