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Relief Support Specialist

1 month ago

Norwich, Norfolk, United Kingdom Orwell Housing Full time
Relief Support Specialist

Salary: £11.55 per hour

About the Role:

We are seeking a Relief Support Specialist to join our team at Hinde House in Norwich. As a Relief Support Specialist, you will be responsible for ensuring the safety and well-being of our customers during their stay.

You will work closely with our customers to identify their needs and provide support to help them achieve their goals. This may involve supporting them to manage risk, responding to any concerns or behaviors that may be causing risk or breaching occupancy agreements, and undertaking building health and safety checks throughout the night.

In addition, you will be responsible for cleaning communal areas, preparing rooms for relet, and managing visitors who come to the service. You will also spend time getting to know our customers and being a point of contact for them if they need support during the night.

Requirements:
  • A proven track record of working in a customer-facing environment, dealing with difficult and complex situations
  • Previous experience of working alongside vulnerable customers is desirable
  • Experience working within a team and independently
Benefits:
  • 22 days annual leave (pro rata) plus bank holidays
  • Retail discounts via our rewards platform
  • Reward and recognition awards
  • Free DBS checks
  • Cashback Health plan
  • Access to Blue Light Card - membership fees apply
  • Ongoing training and development & opportunities to progress in your role through the Orwell Academy
  • Wellbeing programme
Person Specification:
  • GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Please note that this post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). We are committed to creating an accessible and supportive environment where every team member can thrive and contribute. If there's a barrier to you applying for any of our roles, we'd like to remove it so please get in touch with our Talent team.