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Patient Administrator

1 month ago

Poole, Poole, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time
Job Summary

This is a full-time Outpatient Administrator role at University Hospitals Dorset NHS Foundation Trust, providing a caring service to our patients. The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, and other departments in the Trust.

Main Duties
  • To book patient appointments from referral letters and be the first point of contact on the patient's pathway through the hospital.
  • To provide an efficient telephone service and assist patients with their appointments.
  • To provide a welcoming receptionist service to our patients attending the Outpatient clinics, including checking patient details, booking follow-up appointments, and ensuring the clinics are ready for clinicians and patients.
Requirements
  • Good communication skills and a passion to deliver outstanding service to our patients.
  • Accuracy and attention to detail are essential requirements, together with the ability to multitask in a busy environment.
  • Good team skills are also an essential requirement.
About Us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team members and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.