Patient Administrator

7 days ago


Poole, Poole, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

Job Summary

This role provides a caring service to patients at University Hospitals Dorset NHS Foundation Trust. The successful candidate will be responsible for providing an appointment booking service, liaising with Consultants, medical secretaries, and other departments in the Trust.

Main Responsibilities

The Outpatient Administrator will book patient appointments from referral letters and be the first point of contact on the patient's pathway through the hospital. This will involve data input, providing an efficient telephone service, and assisting patients with their appointments.

Key Skills and Qualifications

To succeed in this role, you will need to possess good communication skills, a passion to deliver outstanding service to patients, and the ability to multitask in a busy environment. You will also need to be able to work as part of a team and have a high level of accuracy and attention to detail.

About the Department

The Outpatients Department is an exciting place to work, providing a caring service to approximately 200,000 patients per annum. The department operates on a rotational shift basis, and the successful candidate will be required to work across all sites at certain times.

Person Specification

  • GCSE standard in English Language and Mathematics (Grade C or above)
  • NVQ Level 3 in Customer Service and Administration or equivalent knowledge base
  • Experience of clerical duties in an office/administration environment
  • Excellent communication skills and ability to work as part of a team

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