Patient Administrator

4 days ago


Poole, Poole, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time
Job Summary

This is a full-time Outpatient Administrator role that provides a caring service to patients at University Hospitals Dorset NHS Foundation Trust.

Main Responsibilities
  • Provide an appointment booking service and liaise with Consultants, medical secretaries, and other departments.
  • Book patient appointments from referral letters and be the first point of contact on the patient's pathway through the hospital.
  • Perform data input, provide an efficient telephone service, and assist patients with their appointments.
  • Provide a welcoming receptionist service to patients attending Outpatient clinics, including checking patient details and booking follow-up appointments.
Requirements
  • Good communication skills and a passion to deliver outstanding service to patients.
  • Accuracy and attention to detail, with the ability to multitask in a busy environment.
  • Good team skills and the ability to work as part of a busy team.
  • Ability to deal with emotionally stressful situations and resolve confrontational issues.
  • Competent in using Microsoft Office Software and able to demonstrate attention to detail.
About the Role

This role is an exciting opportunity to work in a friendly environment with a team of administrators providing clerical support to clinical colleagues.

The Outpatients Department is a busy and dynamic area, with approximately 200,000 patients per annum.

The successful candidate will be able to work as part of a team, prioritize their workload, and work to deadlines.

They will also be able to work and remain calm under pressure, with excellent communication skills and a passion to deliver outstanding service to patients.


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