Customer Service Representative

2 days ago


Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time
Customer Care and Complaints Advisor

We are seeking a highly organized and detail-oriented individual to join our Relations team as a Customer Care and Complaints Advisor. As a key member of our team, you will provide administrative support to the department, ensuring seamless day-to-day operations.

Key Responsibilities:
  1. Provide administrative support to the Relations team, including handling complaints, enquiries, and letters of claims.
  2. Complete Subject Access Data Requests (SADRs) in a timely manner and in line with GDPR requirements.
  3. Compile Financial Ombudsman Services (FOS) case files.
  4. Locate information upon request for Customer Relations case handlers.
  5. Support the team to achieve the department's Key Performance Indicators.
  6. Maintain accurate records of all customer contact using the CMS system and adding complaints to the complaints log.
Requirements:
  1. Previous administration experience.
  2. Confident telephone manner.
  3. Confident on Excel.

As a Customer Care and Complaints Advisor, you will have the opportunity to work with a great team, enjoy a competitive salary with an excellent benefits package, and contribute to the success of our Relations team.

At Lloyd Recruitment - Epsom, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and detail-oriented individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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