Strategic Account Director for Local Government

2 weeks ago


London, Greater London, United Kingdom Civica Full time

We're Civica, a leading provider of software solutions for public services. As our Director of Strategic Accounts: Local Government, you will play a pivotal role in driving growth and innovation for our clients and the communities they serve.

Key Responsibilities:
  • Strategic Relationship Building: Foster strong, long-term relationships with key decision-makers at the C-level in UK local government, understanding their business objectives, pain points, and operational needs to position our software solutions effectively.
  • Account Management: Take ownership of assigned large/sensitive or critical local government accounts, serving as the primary point of contact for C-level contacts, ensuring customer satisfaction, retention, and identifying opportunities for upselling and cross-selling.
  • Drive Holistic Account Cadence: Ensure a robust and holistic account management cadence both with the customer and internally.
  • Ownership of New Business Demand Generation: Collaborate with marketing and sales enablement to create targeted campaigns and initiatives to generate demand for our software solutions.
  • Strategic Planning: Formulate account-specific strategic plans to achieve revenue and growth targets, continuously monitoring progress, adjusting strategies as needed, and reporting on key performance indicators.

As a trusted partner, you will help our clients solve complex problems by unlocking the potential of our software solutions to turn their vision into reality. If you're a commercially focused creative problem solver with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Civica is committed to providing an inclusive, safe, and welcoming environment to all its employees, new and old. With a focus on learning and growth, we offer a range of opportunities to help you develop your skills and advance your career. Our flexible work environment is designed to support your well-being and productivity.



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