Operations Sales Team Lead

5 days ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking an experienced Operations Sales Team Manager to join our team at Allwyn UK. As a key member of our Customer and Retail Care department, you will be responsible for delivering exceptional service to our UK consumers and retailers, driving sales growth, and ensuring compliance with our in-store standards.

Key Responsibilities
  • Lead the Operational Sales Team to achieve sales growth and in-store standards across our Retail estate.
  • Build relationships with retailers, promoting the National Lottery and influencing positive change in lottery advocacy.
  • Develop and implement campaigns to deliver maximum benefit to good causes and customer operations.
  • Conduct regular performance analysis and implement improvements to team performance.
  • Manage and resolve complaints, escalating them where necessary.
  • Develop relationships with the wider Retail Team to maximize opportunities to improve sales.
  • Guide and coach the team to maximize sales per terminal.
  • Ensure ongoing people development within the team.
Requirements
  • Experience of managing a team.
  • Excellent interpersonal skills.
  • Ability to use MS office applications.
  • Experienced sales background.
  • Knowledge of CRM solutions (SAP/ONYX).
  • Experience in working in an outbound sales environment with dialer or outbound technology and methodology.
  • Experience in analyzing and interpreting data to manage operational and CSA performance.
What We Offer
  • 26 days paid leave (plus bank holidays).
  • Annual bonus scheme.
  • 2 x Life Days.
  • 4 x Salary of Life Insurance.
  • Pension: we'll match your contribution up to 8.5%.
  • Single Private Health Cover.
  • £500 Wellness Allowance.
  • Income Protection.
  • Enhanced parental leave (maternity and paternity).
  • Eye Care, Dental, and Cycle To Work schemes.

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