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Operations Sales Team Manager

2 months ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking an experienced Sales Operations Manager to join our team at Allwyn UK. As a key member of our Customer and Retail Care department, you will play a crucial role in delivering exceptional customer service and driving sales growth across our retail estate.

Key Responsibilities
  • Lead the Operational Sales Team to achieve sales growth and in-store standards through excellent retailer service and motivation.
  • Build Relationships with retailers to promote our lottery products and influence positive change in their advocacy.
  • Develop and Implement campaigns to deliver maximum benefit to good causes and customer operations.
  • Conduct Performance Analysis to identify areas for improvement and implement changes to optimize team performance.
  • Manage and Resolve Complaints in a timely and effective manner, escalating them where necessary.
  • Collaborate with the Retail Team to maximize opportunities for sales growth and improve customer experience.
Requirements
  • Experience in Managing a Team with a proven track record of sales growth and customer satisfaction.
  • Excellent Interpersonal Skills with the ability to build strong relationships with retailers and internal stakeholders.
  • Ability to Analyze and Interpret Data to inform business decisions and drive performance improvement.
  • Knowledge of CRM Solutions and experience working in an outbound sales environment.
What We Offer
  • Competitive Salary and Bonus Scheme
  • Excellent Benefits Package including 26 days paid leave, life insurance, and private health cover.
  • Opportunities for Career Development and professional growth within a dynamic and innovative organization.